Help

My uploaded photo does not look like the video

Check the character's reference status. If it says 'unreachable', the video model could not fetch your photo and generated from the prompt alone — you get a stranger.

That happens when the deployment is missing a public base URL or object storage. We block the render rather than bill you for it, and the interaction page warns you before you spend a credit.

A video job is stuck

Statuses are the provider's real statuses. 'queued' and 'generating' mean exactly that — they are never displayed as done.

If it fails, the error says why and the credit is released back to you. You can retry from the media list.

I ran out of video moments

The world keeps running. Dialogue, voice and memory all continue on avatar animation. Only new video renders stop until you add a pack or the period resets.

Add-on packs stack on your plan and do not expire while the subscription is active.

How do I delete everything

Settings has an export and a delete. Deleting an account removes characters, worlds, memories, media and vector indexes, and propagates to backups on the normal rotation.

To delete one character but keep the account, the delete dialog offers to remove its memories at the same time.

Still stuck

Write to support@youhere.live. For anything involving someone's face or voice being used without permission, use abuse@youhere.live — that queue is handled first.